"For any support please write at firstname.lastname@example.org"
At Luminous it is our priority to positively respond and address all customer concerns. We are continuously working to provide our customers the best possible support. However there may be a few complex concerns which may require additional time to resolve. Its very rare that any customer issues are not addressed satisfactorily, and to avoid even these rare instances we facilitate a communication structure to higher authorities. However we advise our esteemed customers to follow a proper escalation path.